Your account is flagged as past-due when a credit card payment for your account has been declined.  This can happen for a variety of reasons such as your credit card expiring, your credit card company closing your account (due to lost card or theft), or lack of funds.

Past-Due Accounts

When you log into your account, you’ll see a warning on the very top of your FreshBooks account encouraging you to update your credit card.

We allow a grace period of two months before your account goes from “past-due” status to “suspended” status.

Suspended Accounts

When your account is suspended, the next time you try to log in you will be presented with this screen:

You will need to update your credit card in order to use your account again.

If you are having trouble entering your credit card information or don’t think that you need to update your credit card info, give us a call as soon as possible toll free at 1-866-303-6061 and we’ll get it sorted out.