Before you try upgrading, downgrading or canceling your account, ensure that you are logged in as the Administrator of the account.

New FreshBooks Users

If you are on our FREE moped plan with Freshbooks and want to upgrade your account:

1. Click on your Home tab.
2. Click on your Upgrade tab.
3. Click on one of the pricing plan Signup buttons.

Existing FreshBooks Users

Upgrading individual components of your FreshBooks account is easy. You can choose any extras you need by:

1. Click on your Home tab.
2. Click on your Upgrade tab.

You will be taken to a page where you can upgrade individual limits in your FreshBooks account (i.e. clients, staff, auto-bills, etc.).

Upgrading or Downgrading Your Account to Another Package

You can easily upgrade or downgrade your account by contacting us with a message that says “Upgrading Account” or “Downgrading Account” and indicate the package that you want to upgrade or downgrade to.

Cancelling an Account

While we are sad to see you go, we know that FreshBooks is not for everyone. We have made the process of canceling your account as hassle-free as possible:

1. Click on your My Account link at the top right of your FreshBooks account.
2. Click on the cancel your account link at the bottom of the page.

You will be taken to a page where you can leave a comment and cancel your account. Easy!