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FAQs

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How do I customize the emails sent by FreshBooks?

You can customize your emails by following the steps below:

  1. Login to your FreshBooks account as the Administrator.
  2. Click on your Settings link at the top-right corner of your account.
  3. In the sub-navigation bar, click on the Emails link.

You will find a list of the emails you can send to your clients through FreshBooks.  You can customize your emails by clicking on any of the links in this page.

Emails You Can Customize

Here are the types of the emails that you’re able to customize:

  • New Client
  • New Staff
  • New Invoice
  • New Estimate
  • New Support Ticket
  • Update Support Ticket
  • Payment Notification
  • Late Invoice Reminders