Questions about:

Online Payments

Payments Supported by FreshBooks: Overview

Payments Supported by FreshBooks – Accepting Credit Cards from your Clients All US and Canadian FreshBooks accounts automatically come with the ability to accept credit cards online, with no setup required to accept payments from a client. To existing FreshBooks… Continue reading »

Payments Supported by FreshBooks: Settings and Access

Want to know more? Head back to the Payments Supported by FreshBooks: Overview FreshBooks Payments: Settings and Access How do I activate FreshBooks Payments on my FreshBooks account? Can I have multiple FreshBooks accounts connected to a single WePay account?… Continue reading »

Payments Supported by FreshBooks: Transactions

Want to know more? Head back to the Payments Supported by FreshBooks: Overview FreshBooks Payments: Transactions Why has my client’s payment failed? What are the transaction limits with FreshBooks Payments? How can I raise my transaction limit? Refunds: How do… Continue reading »

Payments Supported by FreshBooks: Account Security

Want to know more? Head back to the Payments Supported by FreshBooks: Overview FreshBooks Payments: Account Security Account security: I forgot my FreshBooks Payments password! How do you ensure my FreshBooks Payments account is secure? What happens to my Freshbooks… Continue reading »

Payments Supported by FreshBooks: Features and Reporting

Want to know more? Head back to the Payments Supported by FreshBooks: Overview FreshBooks Payments: Recurring profiles How do I use FreshBooks payments on my recurring profiles? Can I use FreshBooks Payments for auto-billing? Expenses: Why am I seeing “Transaction… Continue reading »

Payments Supported by FreshBooks: Deposits to your bank account

Want to know more? Head back to the Payments Supported by FreshBooks: Overview” FreshBooks Payments: your bank account How do I withdraw my funds to my bank account? How do I add/remove/edit a bank account to FreshBooks Payments? Can I… Continue reading »

Can I accept credit cards through FreshBooks from the Mobile App?

Want to know more? Head back to the Payments Supported by FreshBooks: Overview Absolutely! However, you will need to have sent at least one invoice from the web application before it becomes available on the mobile app. As soon as… Continue reading »

How do I connect my Stripe payment gateway to Freshbooks?

Would you like to connect your Stripe account to FreshBooks? The connection between FreshBooks and Stripe is the easiest you will ever use. You can even sign up directly from your FreshBooks account. To use Stripe with FreshBooks simply follow… Continue reading »

Recommended replacements for Google Checkout

On November 20, 2013, Google will be retiring its online payment processor Google Checkout. If you are are currently using Google Checkout to process credit card transactions in FreshBooks and would like an alternative, we are recommending the following three… Continue reading »

Which payment gateway should I choose?

Navigation:   Gateway Comparison Table   Gateway Profiles – PayPal   Gateway Profiles – Other Gateways Gateway Comparison Note: You can enable gateways as the account administrator by going to Settings (top right) and the online payment section. Aside from… Continue reading »

How do I connect FreshBooks to a payment gateway to allow for online payments?

  To connect your payment gateway to your FreshBooks account, you’ll want to: Login to your FreshBooks account Click on Settings (top right of the page), then Accept Credit Cards (sub tab on the left) You will already have  FreshBooks… Continue reading »

How do I connect my Braintree payment gateway to FreshBooks?

Do you have a Braintree account and want to connect it to your FreshBooks account? Are you thinking of signing up for a Braintree account and want to see what is required to get it connected with your FreshBooks account?… Continue reading »

How do I update my iTransact authentication method?

Login to your iTranact account by visting: http://www.itransact.com/ Click on your “Account Settings” option at the top. Under your “Advanced Features” area, please make note of your “API Username” and “API Key” Note: Ensure that you have enabled API Access… Continue reading »

Can I add an online payment gateway through the iPhone app?

If you have a PayPal Standard account (Personal, Premier or Business), you can easily add in your PayPal credentials to your FreshBooks account: 1.  Tap the Settings gear icon in the upper left 2.  Tap on ‘Get Paid with PayPal’… Continue reading »

My PayPal email is not associated with a PayPal account.

If you received an email that states that: “This payment could not be completed because the PayPal account you have provided, ‘xxxxxx’, is not associated with a PayPal account. You have possibly made a typo or entered the wrong email… Continue reading »

Can my clients pay invoices partially online using FreshBooks?

FreshBooks does not support online partial payments.  Your customers need to pay the full amount of the invoice when paying you through an integrated payment gateway. That being said, there are ways that you can work around this: A. Mark… Continue reading »

How do I record a refund in FreshBooks?

FreshBooks can not process refunds for you.  If you received a payment online through FreshBooks, you can not reverse that payment through FreshBooks.  You will need to do the following: A. Process a refund manually through your payment gateway (PayPal,… Continue reading »

Do my clients need a PayPal account to pay through PayPal?

The answer to this question is Yes and No as it’s dependent on the PayPal account type that you have. FreshBooks currently integrates with 3 PayPal account types: Standard (includes 3 tiers, see below) Payflow Pro – No, your client… Continue reading »

What does it mean when Authorize.Net gives the error code: “This Transaction cannot be accepted/processed”

This means that your Authorize.Net account is having problems integrating with FreshBooks.  Don’t worry, it can be solved!  You just need to reset your transaction key in Authorize.Net and enter it into your FreshBooks account. STEPS: Log on to the… Continue reading »

How do the three types of PayPal Standard accounts impact my client’s payment experience?

In Paypal Standard, there are three types of accounts: 1) Personal – Your client can not pay you by credit card.  They can only pay your via PayPal transfer of funds from their own PayPal account.  When trying to pay… Continue reading »

I don’t know my client’s credit card number. Can they set themselves up for auto-billing?

Yes, they certainly can!  If you have created a recurring profile in FreshBooks, your clients can choose to be auto-billed in the future when they manually pay their first invoice. 1. Create a recurring profile for a client. 2. You… Continue reading »

PayPal Error Message – “We can’t process your payment right now, so please try again later.”

What’s happening: Your clients are trying to pay you and they encounter the error message: ”We can’t process your payment right now, so please try again later” after entering all their credit card details in the PayPal interface.  They also might… Continue reading »

What Payment Gateways does FreshBooks integrate with?

Accepting online credit cards is as easy as clicking a button! In order to receive payments online through FreshBooks, you can enable the ‘Accept Credit Cards’ option on your invoice. As soon as your client has paid their invoice, you’ll… Continue reading »

Authorize.net – Where can I find my API Login ID and Transaction Key?

Both your API Login and Transaction Key can be found under the Setting Menu on your Merchant Interface (on your Authorize.net account). Follow the instructions provided by Authorize.net to find your API Login and Transaction Key. Instructions can be found… Continue reading »

What is Auto-Billing?

Auto-Billing is a FreshBooks feature that allows you to automatically charge a customers credit card on a regular basis through a recurring profile set up in your account. How can I start using Auto-Billing? Setting up a recurring profile for… Continue reading »

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