Login
|
Pricing & Signup
Forums
FAQ
Add-ons
API Docs
API Blog
Search
Press enter to search
FAQs
Getting Started
Billing & Accounts
Clients & Team
Online Payment
Contractors
Invoices
Support Rockstars
at Your Service!
Grace
Randy
Tim
Beatriz
Levi
Daniel
We love to help!
Here you will find a list of some of the most frequently asked questions that we receive. Can't find your question?
Submit a support request.
Getting Started
What customizations can I make to my FreshBooks account?
How do I customize the emails sent by FreshBooks?
Is there a way to import data into my FreshBooks account?
What is Send By Post/Snail Mail and how does it work?
Can I import/export clients from QuickBooks?
What is my authentication token and where can I get it?
Billing & Accounts
Why is there an additional fee on my credit card statement? (International Transaction Fee)
Do you have an affiliate or referral program?
How do I upgrade, downgrade, or cancel my account?
How much does FreshBooks cost?
What do I do if my account is past due or suspended?
How do I update my credit card?
Clients & Team
What happens when you archive a team member or client?
What happens when you delete a team member or client?
Why can’t my staff see other team members’ timesheets?
How can my staff track time?
How do I set my team and clients’ permissions?
Online Payment
How do I accept online payments?
What is Auto-Billing?
Which FreshBooks integrated payment gateways work in my country?
What do I do when an online transaction fails?
Contractors
Will my contractor see my billing rate or project details?
How do I pay my contractor?
I’ve been invited to a project as a contractor - what do I need to know to get up and running?
Invoices
How do I change the starting invoice number?
How can I create recurring invoices but not send them automatically?
Can I attach a file to an invoice email?
How do I send late invoice notifications?
How do I enter payment for an invoice?
Can I customize my invoices?