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Here you will find a list of some of the most frequently asked questions that we receive. Can't find your question?
Submit a support request.
Getting Started
What customizations can I make to my FreshBooks account?
How do I customize the emails sent by FreshBooks?
Is there a way to import data into my FreshBooks account?
What is Send By Post/Snail Mail and how does it work?
Can I import/export clients from QuickBooks?
What is my authentication token and where can I get it?
Why do the Taxes on my Expenses look wrong?
Invoices
How do I create a credit?
How do I edit or delete a entered payment?
How do I change the starting invoice number?
How can I create recurring invoices but not send them automatically?
Can I attach a file to an invoice email?
How do I mark an invoice as sent without actually sending it?
How do I send late invoice notifications?
How do I enter payment for an invoice?
Can I customize my invoices?
Managing My Team
Will my contractor see my billing rate or project details?
How do I pay my contractor?
I’ve been invited to a project as a contractor - what do I need to know to get up and running?
What happens when you archive a team member or client?
What happens when you delete a team member or client?
Why can’t my staff see other team members’ timesheets?
How can my staff track time?
How do I set my team and clients’ permissions?
Billing
Can I pay for my FreshBooks subscription by cheque or PayPal?
Why is there an additional fee on my credit card statement? (International Transaction Fee)
Do you have an affiliate or referral program?
What do I do if my account is past due or suspended?
How much does FreshBooks cost?
How do I update my credit card?
My FreshBooks Account
How can I keep track of my client activity/account activity?
How do I change my URL/subdomain?
How do I change my Administrator password?
How do I upgrade, downgrade, or cancel my account?
Online Payment
Authorize.net - Where can I find my API Login ID and Transaction Key?
How do I accept online payments?
What is Auto-Billing?
Which FreshBooks integrated payment gateways work in my country?
What do I do when an online transaction fails?