Hi Randy

Thank you for the feedback.  I have logged this with our administrator and await feedback.

I see that the email generating server as per the delivery report I received is:
dfwapp01.2ndsiteinc.com

Do you use this server for all the emails generated?

Hi Randy

I've had some feedback from our administrators.  They referred to 'spoofing' and I found an older post on this:
http://community.freshbooks.com/forums/ … hp?id=1429

In short, spoofing causes many of the emails sent by freshbooks (with 'from' email fields as non-freshbooks email addresses) not to be delivered to clients.

Currently we can only set the 'from' email address in Freshbooks. I recommend:
- that we are able to set the 'from' field to say 'noreply@freshbooks.com',
- and then are able to specify a 'reply-to' email field as say myemail@mycompany.com,
- as well as the name/caption of the 'from' field.

From what I understand, is that since the 'from' field is consistent with the server sending the email, spoofing will not be a problem.  The client receives the email with the 'from' email as 'noreply@freshbooks.com' but with a personalised caption.  When the client does however click on 'reply', it uses the email we've specified in the 'reply-to' field.

I'm not sure we are ever going to get around the fact that there will always be some email servers that will block any form of spoofing.

Last edited by Tonik Collective (Oct 21/2009 6:39 pm)

Hi Fresh Grace

I've looked at this blog entry which essentially suggests that each corporate that we wish to send emails to needs to use the SPF mail authentication protocol.  Corporates who don't will reject the Freshbook email regardless of the SPF records are set up or not.

I therefore suggested:
- email from field: something@freshbooks.com
- reply-to field: staffname@mycorporate.com
- email from caption: 'staffname'

where the above is setup on a per client basis.