Zendesk

Cut costs on your customer support

FreshBooks widget in Zendesk helps you keep track of the time you’ve spent on support. Combine that with the ability to create invoices from your tracked-time, FreshBooks and Zendesk makes the perfect combination for those of you who provide customer support as an additional service to your clients.

How it works

To track your time with FreshBooks, you’ll need to activate the widget in your ZenDesk account. Once the widget is setup, you’ll be able to display it on any page within ZenDesk. As your team works on support tickets, the widget sits to the right side of the screen, where users can enter notes as they work. When they’re done, enter their time, select your project and send it off to FreshBooks for invoicing.

ZenDesk - summed up

Zendesk is great for businesses that are looking for a dedicated support system to manage their customer support relationships. Zendesk is a customer support help desk system that provides a wide range of tools to help improve the support communication between you and your customers. Manage support queries through email, or your customized online help desk. On the back-end, you’ll be able to see a full history of your support communications with your customers, provide additional notes and tag tickets for future searches.

What other FreshBooks add-ons does it connect to?

Zendesk also integrates with Basecamp, BatchBook, MailChimp, Tactile CRM and Salesforce.

Getting Started

Click on the Sign up for Zendesk button above to sign-up for a Zendesk account. The FreshBooks widget is available for all accounts.

Once you've got your account, you can setup a FreshBooks widget by taking the following steps:

1. Login to your Zendesk account.
2. In the Account dropdown, select Widgets.
3. Click on the Add widget link.
4. Select FreshBooks widget from the list
5. Complete the setup details of the widget, including the name of the widget, and who you would like to give access to.
6. Enter the API URL, Authentication Token and then select Create widget and the Submit button to create the widget.

How do I track time to FreshBooks?
Where can I find my API URL and Authentication Token?

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