Payment Gateway

PayPal

Author: PayPal
Website: http://www.paypal.com
Support: For support, call 1-888-818-3922
21321
(9 Ratings)

The simplest way to get paid online.
Add credibility and trust to your site when you use PayPal. PayPal gives your clients a simple way to pay your invoices. Your clients will enjoy the simplicity and convenience of paying an invoice through PayPal, and you’ll enjoy much faster payment times!

How it works
Paying a FreshBooks invoice with PayPal is simple. Your customers simply select the PayPal option on the invoice and will be taken to the PayPal website to process the payment with their PayPal accounts. Payments are then transferred from the clients PayPal account into your own PayPal account.

Getting Started
To sign-up for a PayPal account, click on the ‘Get Started’ button above. Once you have your account, follow these steps to setup your PayPal account with FreshBooks.

  1. Login to your FreshBooks account.
  2. Click on the ‘Settings’ link.
  3. Go to the Online Payment section.
  4. Check off the box for PayPal Standard.
  5. In the field that appears, enter the email address associated with your PayPal account and click the Save button.
  6. Sit back, and watch the payments come in!

 

Reviews of PayPal

Average Rating Based on 9 Reviews
21321
14321
charles hinds
November 21, 2012
How embarassing - Clients running into Paypal payment problems to make minor payment online. Is Paypal the only payment option available through freshbooks? If so - I really must reconsider this option. Why do clients get messages like this credit card is already associate with another account.
-very strange.
32121
Wade
September 10, 2012
I am confused... are you all saying that the Freshbooks integration with PayPal only works with the types of PayPal accounts that only take paypal payments and not credit cards as well? PayPal Pro accepts regular credit cards not just paypal payments. Why not use them. I am not sure I understand the complaints.

As far as complaints about the integration.... THAT I am concerned about. Is this still an issue? Thank you
14321
Marjorie R. Asturias
July 10, 2012
This USED to work, but now it forces my clients to create a PayPal account even if all they want to do is pay with a credit card. At one point in time, this was a relatively simple procedure, but no more. I believe that you can upgrade your PayPal account to PayPal Business Pro if you want to create a Virtual Terminal that will then allow you (theoretically) to accept payments electronically/virtually even without a physical terminal, but the fees are higher, and frankly, I'm so disappointed in Paypal's customer service and user interface that I'm done with them. The last rep I talked to (after navigating their extremely long and deep automated voicemail system) said that the best option would be for me to either (a) leave my house and try inputting the payment somewhere else -- his theory was that Paypal wouldn't take my customer's credit card info because it "remembered my location," and thus was thinking it was MY account; or (b) open a PayPal Here account. WTF?

(And hey, I'm originally from the Philippines and think it's great that my countrymen and women are getting good jobs as Paypal customer service reps, but I generally get annoyed now whenever I have to deal with a frustrating issue that affects my business and I'm shunted off to a foreign call center.)

I'll still keep my Paypal account for the random eBay purchase, but otherwise I'll no longer use it for business. I'm going with iTransact, another Freshbooks partner and which appears to have nothing but 5-star reviews.
14321
Kelly
June 21, 2012
Agreed. All of the above. Unfortunate integration. Needs to be totally rewritten.
21321
Neil Renicker
May 23, 2012
Freshbooks integration with Paypal is spotty. It works sometimes, but I recently had a client whose card wouldn't go through. Very embarrassing and frustrating.
21321
Jeremy
May 7, 2012
I had the same problem. I have some high end clients needing to make multiple payments over $3000 and they ran into the same problem. You feel stupid for not being able to accept their credit card payment. In the end they made a payment by cheque, but I'm quite disappointed with Paypal and not being able to make some adjustments to my account to allow me to accept larger payments.
21321
Robert McKenney
March 23, 2012
The easy setup is easy and it works great for small value transactions, BUT ... I had huge hassles and customer frustration for invoices over $3000. My clients could not pay with their credit card without creating a PayPal account. It was a huge problem for my customers, reflected poorly on my business, and ultimately resulted in using a wire transfer.

I am looking for a more reliable solution. It needs to work, every time, without artificial limits.
21321
Drives clients insane
January 31, 2012
Same as the other review. Pay pal limits the use of clients that don't want to sign up for a pay pal account. Its a very sneaky way of getting people to sign up. My clients and me get very frustrated when they have the money, want to pay but can't because of some random limit that the "system" set on there own card. I just want it to work and get payed. Also trying to get an answer as to why it was declined is a whole other process thats frustrating also. I will be switching to one of the other payment gateway's

Thanks.
21321
Decline due to fear of PayPal
December 9, 2011
We appreciate PayPal's easy set up and lack of need for difficulty and paperwork like the more traditional payment processors, that's why we give them 2 stars.

The areas where we ran into trouble were that the customers (not just one or two - ALL) had difficulty using their credit cards and were forced to create accounts they did not want and it reflected poorly on us.
Maybe PayPal is ahead of their time in tight controls over money, but it is my opinion that they take this to the point of harming merchants and vendors.

We changed due to customer complaints. I still use PayPal for having access to money online and keep a little bit of money in my PayPal account so that I can use the nice ATM card that they sent me.

Thank you PayPal for what you do - my feedback would be to please take a drive through your services from the perspective of a vendor/merchant, a paying customer, etc and improve your processes a little bit.